Preparing to speak in front of a skeptical audience is more than thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb.In this podcast, host Matt Abrahams and Stanford GSB lecturer Burt Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible.Episode Reference Links:<ul><li>Burt Alper: <a href="https://www.burtalper.com/" rel="noopener noreferrer" target="_blank">Website</a></li><li>Stanford Profile:&nbsp;<a href="https://www.gsb.stanford.edu/faculty-research/faculty/burton-alper" rel="noopener noreferrer" target="_blank">Website</a>&nbsp;</li><li>Ep.102 Create a Presence: How to Communicate in a Way Others Can Feel:&nbsp;<a href="https://www.gsb.stanford.edu/insights/create-presence-how-communicate-way-others-can-feel" rel="noopener noreferrer" target="_blank">Website</a> /&nbsp;<a href="https://youtu.be/0IiX6Q0j0Q4?feature=shared" rel="noopener noreferrer" target="_blank">YouTube</a>&nbsp;</li><li>Ep.70 Keep ’Em Coming: Why Your First Ideas Aren’t Always the Best: <a href="https://www.gsb.stanford.edu/insights/keep-em-coming-why-your-first-ideas-arent-always-best" rel="noopener noreferrer" target="_blank">Website</a> / <a href="https://youtu.be/U_inPSe0gJ8?feature=shared" rel="noopener noreferrer" target="_blank">YouTube</a>&nbsp;</li><li>Original Episode - Ep.5 From Monologue to Dialogue: How to Handle a Skeptical Audience:&nbsp;<a href="https://www.gsb.stanford.edu/insights/monologue-dialogue-how-handle-skeptical-audience" rel="noopener noreferrer" target="_blank">Website</a> / <a href="https://youtu.be/oFIObNysQb0?feature=shared" rel="noopener noreferrer" target="_blank">YouTube</a></li></ul>Connect:<ul><li>Email Questions & Feedback&nbsp;>>> thinkfast@stanford.edu</li><li>Episode Transcripts&nbsp;>>><a href="https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast" rel="noopener noreferrer" target="_blank">&nbsp;Think Fast Talk Smart Website</a></li><li>Newsletter Signup + English Language Learning&nbsp;>>><a href="http://fastersmarter.io/" rel="noopener noreferrer" target="_blank">&nbsp;FasterSmarter.io</a></li><li>Think Fast Talk Smart&nbsp;>>><a href="https://www.linkedin.com/showcase/77761391/" rel="noopener noreferrer" target="_blank">&nbsp;LinkedIn Page</a>,&nbsp;<a href="https://www.instagram.com/thinkfasttalksmart/" rel="noopener noreferrer" target="_blank">&nbsp;Instagram</a>,&nbsp;<a href="https://www.youtube.com/playlist?list=PLxq_lXOUlvQDgCVFj9L79kqJybW0k6OaB" rel="noopener noreferrer" target="_blank">YouTube</a></li><li>Matt Abrahams&nbsp;>>><a href="https://www.linkedin.com/in/maabrahams/" rel="noopener noreferrer" target="_blank">&nbsp;LinkedIn</a></li><li>Stanford GSB&nbsp;>>><a href="https://www.linkedin.com/school/stanford-graduate-school-of-business/" rel="noopener noreferrer" target="_blank">&nbsp;LinkedIn</a>&nbsp;&<a href="https://twitter.com/stanfordgsb" rel="noopener noreferrer" target="_blank">&nbsp;Twitter</a></li></ul>Chapters:(00:00:00) IntroductionHost Matt Abrahams introduces the episode and guest Burt Alper, a fellow strategic communication lecturer at Stanford GSB(00:00:55) Handling Direct ObjectionsConfronting direct objections during presentations, particularly in professional settings like executive meetings or at the GSB.(00:02:37) Preparation for ObjectionsThe importance of preparation when anticipating objections and strategies for foreseeing potential pushbacks.(00:03:50) Emotional vs. Logical ObjectionsDistinctions between emotional and logical objections and how these types of objections manifest in conversations.(00:06:09) The Power of ReframingThe technique of reframing in objection handling and altering the context of a conversation to address concerns without conceding.(00:08:17) The Role of ParaphrasingParaphrasing as a critical skill for clarifying and addressing objections, with the benefits of accurately restating concerns to ensure mutual understanding.(00:12:11) The Final Three QuestionsBurt Alper shares the best communication advice he’s received, a communicator he admires, and his ingredients for successful communication.(00:14:55) ConclusionSee Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

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140. Best of: How to Handle a Skeptical Audience

Think Fast, Talk Smart: Communication Techniques