Why resistance isn’t always a bad thing.Friction — that’s Professor <a href="https://www.gsb.stanford.edu/faculty-research/faculty/hayagreeva-rao" rel="noopener noreferrer" target="_blank">Huggy Rao</a>’s metaphor for the forces that hamper workplace efficiency. But as he says, some friction can be helpful — if you know how to use it.In his book, <a href="https://www.gsb.stanford.edu/faculty-research/books/friction-project-how-smart-leaders-make-right-things-easier-wrong-things" rel="noopener noreferrer" target="_blank">The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder</a>, Rao and coauthor <a href="https://www.gsb.stanford.edu/faculty-research/faculty/robert-i-sutton" rel="noopener noreferrer" target="_blank">Robert I. Sutton</a> explore how operational obstacles show up in the workplace and, more importantly, what we can do about them. Through what Rao calls “friction fixing,” leaders can “take out the bad friction to make the right things easy to do [and] put in good friction to make the wrong things harder [to do].”As Rao discusses with host <a href="https://www.gsb.stanford.edu/faculty-research/faculty/matt-forrest-abrahams" rel="noopener noreferrer" target="_blank">Matt Abrahams</a> on this episode of Think Fast, Talk Smart, leaders can eliminate bad friction through good communication. “Communication matters a lot,” he says. “The simple rule is, make sure a 10-year-old can understand it on the first try.”Episode Reference Links:<ul><li>Huggy Rao: <a href="https://huggyrao.com/about/" rel="noopener noreferrer" target="_blank">Website</a>&nbsp;</li><li>Huggy’s Books: <a href="https://www.gsb.stanford.edu/faculty-research/books/friction-project-how-smart-leaders-make-right-things-easier-wrong-things" rel="noopener noreferrer" target="_blank">The Friction Project</a>, <a href="https://huggyrao.com/books/scaling-up-excellence/" rel="noopener noreferrer" target="_blank">Scaling Up Excellence</a>, & <a href="https://huggyrao.com/books/357-2/" rel="noopener noreferrer" target="_blank">Market Rebels</a>&nbsp;</li><li>Huggy’s Successful Communication Recipe - <a href="https://yourstory.com/2018/03/innovation-education-aah-aha-ha-ha-ramji-raghavan-agastya-international-foundation" rel="noopener noreferrer" target="_blank">“Ah! Aha! Haha!” by Ramji Raghavan</a> </li><li>Ep.14: Be Better at Work: How to Communicate Better with Coworkers and Employees: <a href="https://www.gsb.stanford.edu/insights/be-better-work-how-communicate-better-coworkers-employees" rel="noopener noreferrer" target="_blank">Website</a> / <a href="https://www.youtube.com/watch?v=k0zC8ed2WMg" rel="noopener noreferrer" target="_blank">YouTube</a></li></ul>Connect:<ul><li>Email Questions & Feedback&nbsp;>>> thinkfast@stanford.edu</li><li>Episode Transcripts&nbsp;>>><a href="https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast" rel="noopener noreferrer" target="_blank">&nbsp;Think Fast Talk Smart Website</a></li><li>Newsletter Signup + English Language Learning&nbsp;>>><a href="http://fastersmarter.io/" rel="noopener noreferrer" target="_blank">&nbsp;FasterSmarter.io</a></li><li>Think Fast Talk Smart&nbsp;>>><a href="https://www.linkedin.com/showcase/77761391/" rel="noopener noreferrer" target="_blank">&nbsp;LinkedIn Page</a>,&nbsp;<a href="https://www.instagram.com/thinkfasttalksmart/" rel="noopener noreferrer" target="_blank">&nbsp;Instagram</a>,&nbsp;<a href="https://www.youtube.com/playlist?list=PLxq_lXOUlvQDgCVFj9L79kqJybW0k6OaB" rel="noopener noreferrer" target="_blank">YouTube</a></li><li>Matt Abrahams&nbsp;>>><a href="https://www.linkedin.com/in/maabrahams/" rel="noopener noreferrer" target="_blank">&nbsp;LinkedIn</a></li><li>Stanford GSB&nbsp;>>><a href="https://www.linkedin.com/school/stanford-graduate-school-of-business/" rel="noopener noreferrer" target="_blank">&nbsp;LinkedIn</a>&nbsp;&<a href="https://twitter.com/stanfordgsb" rel="noopener noreferrer" target="_blank">&nbsp;Twitter</a></li></ul>Chapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest, Huggy Rao, and his latest book on the importance of focusing on friction to become our best selves.(00:01:24) Scaling Mindsets and CommunicationInsights on scaling excellence and the critical role of simple communication in fostering the right mindset.(00:04:28) AstraZeneca: Scaling SimplificationA case study on simplification efforts at AstraZeneca & the gift of time that they gave their employees.(00:08:49) Understanding Friction: Terrible and WonderfulThe dual nature of friction, highlighting its role as both a hindrance and a catalyst for decision-making.&nbsp;(00:11:05) Jargon MonoxideComplicated jargon’s impact on organizations, and the need for simplicity in communication.(00:13:03) The Art of StorytellingThe benefits & goals of storytelling, creating moral elevation & emotional connection.(00:15:12) Job Titles and AccountabilityAn experiment on the impact of personalized job titles on team performance and accountability in tech startups and the introduction of “good friction”.(00:17:57) The Final Three QuestionsHuggy shares his strategy for reducing friction in his life, a story about the communicator he most admires, Saul Alinsky, and his three ingredients for a successful communication recipe, Aah! Aha! Ha-Ha!See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

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131. Friction Fixing: How to Use Obstacles to Your Advantage

Think Fast, Talk Smart: Communication Techniques